jl5 Casino Privacy Policy

This Privacy Policy ("Policy") is issued by jl5 Casino ("jl5," "we," "us," or "our"), the operator of the online gaming platform accessible at jl5.asia ("the Platform"). This Policy describes how jl5 collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the Platform.

jl5 Casino is committed to protecting the privacy and security of your personal data. We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering a jl5 account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree to this Policy, please do not use the jl5 platform.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jl5 Casino is the personal information controller responsible for the personal data collected through the Platform. As the data controller, jl5 determines the purposes and means of processing your personal information.

jl5 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and this Policy. If you have any questions or concerns about how jl5 handles your personal data, you may contact our DPO through the support channels listed in Section 13 of this Policy.

3.1 Information You Provide Directly

When you register a jl5 account or interact with the Platform, we collect the following categories of personal information that you provide to us:

• Identity Data: Full legal name, date of birth, gender, and nationality
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code)
• Account Credentials: Username and encrypted password used for jl5 Login
• Identity Verification Documents: Government-issued ID (passport, driver's license, UMID, PhilSys National ID), proof of address, and payment method ownership documents submitted during KYC verification
• Financial Data: Payment method details (GCash account name, Maya account name, bank account name and number), deposit and withdrawal transaction records
• Communications: Records of your interactions with jl5 customer support via live chat or email

3.2 Information Collected Automatically

When you access and use the jl5 platform, we automatically collect certain technical and behavioural data, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, games played, session duration, bet history, wagering activity, login timestamps, and navigation patterns within the Platform
• Location Data: General geographic location derived from your IP address (country and city level only — we do not collect precise GPS location)
• Cookie and Tracking Data: Information collected through cookies and similar technologies as described in Section 9 of this Policy

3.3 Information from Third Parties

In certain circumstances, jl5 may receive personal information about you from third parties, including identity verification service providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, and regulatory bodies such as PAGCOR where required by law.

jl5 Casino uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your jl5 account, including processing your jl5 Login and verifying your identity
• Service Delivery: To provide access to all games and features on the Platform, including live casino, slots, bingo, fishing games, and promotional offers
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, Maya, or Philippine bank transfer) and to maintain accurate financial records
• KYC and AML Compliance: To verify your identity, confirm your age (21+), and comply with anti-money laundering obligations under Philippine law and PAGCOR requirements
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the Platform
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your jl5 account
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and requests from competent regulatory authorities
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jl5 platform
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about jl5 services, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

jl5 Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jl5 — specifically, to operate your account, process transactions, and deliver gaming services
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations
• Legitimate Interests: Processing is necessary for jl5's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing

jl5 Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (GCash, Maya, Philippine banks), IT infrastructure and hosting providers, fraud detection services, and customer support platform providers. All service providers are contractually required to process your data only on jl5's instructions and in compliance with applicable privacy laws.

6.2 Game Content Providers

Certain game data (such as bet history and game session records) may be shared with our licensed game content suppliers for the purpose of game operation, dispute resolution, and regulatory reporting. These providers are bound by confidentiality obligations.

6.3 Regulatory and Legal Authorities

jl5 may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jl5's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via your registered email address.

jl5 Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active jl5 account, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority
• Customer Support Records: Retained for three (3) years from the date of the last interaction
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes

Upon expiry of the applicable retention period, jl5 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

jl5 Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data in transit is protected by SSL/TLS encryption. Sensitive data at rest, including passwords and payment information, is stored using industry-standard encryption algorithms
• Access Controls: Access to personal data is restricted to jl5 personnel and service providers who have a legitimate need to access it. Role-based access controls and multi-factor authentication are enforced for internal systems
• Firewalls and Intrusion Detection: The jl5 platform is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems
• Regular Security Audits: jl5 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses
• Staff Training: All jl5 personnel who handle personal data receive regular training on data privacy obligations and security best practices

While jl5 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl5 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act.

jl5 Casino uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit jl5.asia.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, jl5 Login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and game display options) to personalise your experience on jl5.asia
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymised usage statistics. This data is used solely to improve jl5's services.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the jl5 platform — in particular, disabling strictly necessary cookies may prevent you from logging in or using core platform features.

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal data held by jl5 Casino:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy
• Right of Access: The right to request a copy of the personal data jl5 holds about you, along with information about how it is being processed
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl5's legal retention obligations
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated

To exercise any of these rights, please contact jl5 support via live chat or email as described in Section 13. We will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

The jl5 Casino platform is strictly intended for adults aged 21 years and older, in compliance with PAGCOR regulations governing online gaming in the Philippines. jl5 does not knowingly collect personal information from any person under the age of 21.

If jl5 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, void any associated transactions, and delete the personal data in question. Any deposited funds will be returned to the payment source following identity verification.

If you are a parent or guardian and believe that your child has registered a jl5 account or provided personal information to jl5, please contact our support team immediately so that we can take appropriate action.

jl5 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material, jl5 will notify registered players via their registered email address or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the jl5 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jl5 protects your personal information. If you do not agree to any changes, you may request account closure in accordance with the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jl5 Casino, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the jl5 Casino platform — the fastest way to reach our support team
• Email: privacy@jl5.asia

For data subject access requests, rectification requests, or erasure requests, please contact us via email with the subject line "Data Privacy Request" and include your registered account email address and a description of your request. We will verify your identity before processing any data subject request.

If you are not satisfied with jl5's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.